Goods damaged in transit

1. 1

   Take photos before cleaning up

   Take photos of the unopened package, the outer and inner packaging, the shipping label, and then the product — both full-view photos and close-ups of the damaged area.

2. 2

   Keep the packaging as it is

   Keep the box, packing materials, and label until the case is fully resolved.

3. 3

   Report it within 3 days

   Submit a request through your account or email info@szk1982.com with the order code and all photos. The general deadline for returns is 7 days, but for damage in transit, you should report it within 3 days.

4. 4

   Wait for a response

   Suzuki will respond within 3 business days after receiving the complete documentation and will work with the carrier.

Suzuki is responsible for the product until the package is handed over to the carrier. From that point, the risk of loss and damage is handled according to the carrier’s terms and the applicable insurance; the shipping methods include basic insurance in accordance with each carrier’s rules.