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User guides, answers to common questions, and how to contact the Suzuki support team.
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Getting startedCreate an account, set up your profile, and understand how Suzuki sells goods3 articles
Choose and place an OrderFind Products, read the condition of pre-owned goods, and make a purchase4 articles
PaymentPayment methods, Suzuki Balance, currencies, and exchange rates3 articles
ShippingShipping within Japan and internationally, import duties, order tracking, and restricted goods5 articles
After deliveryOrder cancellations, returns and refunds, damaged goods, and submitting claims4 articles
Account and securityIdentity verification, account deletion, and cookie settings3 articlesMost viewed articles
- Guide for New CustomersRead this once to understand what Suzuki sells, how to buy, and how your goods reach you.
- Understanding the S, A, B, C, and J condition scaleHow to read condition grades, photos, and descriptions so you know exactly what you are about to buy.
- International ShippingOverseas shipping methods, estimated delivery times, and how fees are calculated.
- Returns and refundsWhen you can return an item, how to submit a request, and how the money is refunded.
- Payment MethodsInternational cards, bank transfers in Japan, and Suzuki Balance.
Applicable documents
This article summarizes the how-to steps. If there is any difference, the documents below take precedence.
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